FOR IMMEDIATE RELEASE
CONTACT: Pat Wood
Federal Consulting Group Launches Redesigned Website
Washington, DC—The Federal Consulting Group in the U.S. Department of the Treasury has launched a redesign of its website www.fcg.gov. The new site will make it easier for FCG’s customers and potential customers—other federal agencies—to find FCG products and services.
“Our previous website was outdated,” said FCG CEO Anne Kelly, “and information was hard to find. Not only did it not meet our customers’ needs, it didn’t meet our staff’s needs. We believe the new site will help us with our mission of collaborating with senior leaders to create a citizen-centered, results-oriented government—a government that all Americans can be proud of.”
Improvements on the new site include:
- A first-time search engine, powered by Google and administered by Treasury’s web team
- FCG’s core services right on the homepage—consulting, executive coaching, and measuring performance and customer satisfaction.
- News and events on the homepage
- A user-friendly template, featuring tabs and a new site map.
FCG, as the agent in government for the American Customer Satisfaction Index (ACSI), uses this survey on its own customers. FCG received extremely high ACSI scores on the survey conducted in August and September—a score of 90 each on services and price and scores almost as high in proposals, primary contact, and reporting. The overall customer satisfaction score was 85. These scores are far above the average 71-72 scores in the private sector and government.
Another survey in 2005 revealed that a majority of customers believed that FCG is on the cutting edge, knowledgeable about government, and easy to work with. A majority agreed that knowing that FCG is affiliated with the government and a franchise of the Department of the Treasury would make them more likely to work with the Group again.
FCG is a successor to the Federal Quality Institute, which started almost 20 years ago as part of the Quality Management movement in industry and government. Today, the Federal Consulting Group is a franchise operation, that is, an entrepreneurial government enterprise that receives no appropriated funds. Franchises were created in the Government Management Reform Act of 1994 and made permanent by Congress in 2004.