NIH Wins FCG's First Annual Customer Satisfaction Achievement Award
Treasury's Federal Consulting Group presented the First Annual Customer Satisfaction Achievement Award to the National Institutes of Health, U.S. Department of Health and Human Services, for innovative, cross-agency use of the American Customer Satisfaction Index™ to achieve website excellence and consistently improve customer satisfaction.
First row, L-R
Cindy Love, Technical Information Specialist, National Library of Medicine, US Dept of Health and Human Services; Dr. Fred B. Wood, Computer Scientist, NLM; Dr. Elliot R. Siegel, Associate Director for Health Information Programs Development, NLM; Sue Feldman, Web Analytics Program Manager, National Cancer Institute; Anne Kelly, CEO, Federal Consulting Group.
Back row, L-R
Ron Oberbillig, COO, FCG; Mark Malamud, Internet Policy Coordinator, National Heart, Lung, and Blood Institute; and Karen Evans, Administrator of the Office of Electronic Government and Information Technology, Office of Management and Budget. (Photo by Chris Taylor, U.S. Department of the Treasury, 12/15/06)