ACSI Results Archive

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Documents listed on this page are mark as historical

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2008

Results of the Q2 2008 ACSI E-Gov Index   (Historical)

Slides from Government Call Center Satisfaction Index Webinar   (Historical)

Results of the Q1 2008 ACSI E-Gov Index   (Historical)

2007

Results of the Q4 ACSI E-Gov Index   (Historical)

Customer Satisfaction with U.S. Federal Government Results of the ACSI 2007   (Historical)

NIH's Enterprise Approach to Measuring Customer Satisfaction   (Historical)

Second Annual Citizen Satisfaction Forum Will Meet December 20, 2007   (Historical)

Linking the ACSI with Usability Audits   (Historical)

Results of the Third Quarter 2007 E-Government Satisfaction Index   (Historical)

ACSI Web Survey User Group Will Meet September 25, 2007  (Historical)

Results of the Second Quarter 2007 E-Government Satisfaction Index  (Historical)

Second Quarter ACSI e-Government Satisfaction Index Results Will Be Announced in a Free Webcast on June 19, 2007   (Historical)

Customer 2.0--A Free Web Customer-Centricity Summit for Government, Trade Associations, and Non-Profits on May 1, 2007  (Historical)

ACSI Web Survey User Group Will Meet March 20, 2007  (Historical) 

Results of the First Quarter 2007 E-Government Satisfaction Index   (Historical)

Future of the Government Web by Bev Godwin, 8 MB   (Historical)

2006

NIH Wins FCG's First Annual Customer Satisfaction Achievement Award   (Historical)

Hear Ron Oberbillig Discuss Customer Satisfaction on Federal News Radio: Scroll to "Happy"

Big Day for Federal Users of the American Customer Satisfaction Index   (Historical)

OMB E-Gov Administrator Karen Evans Will Speak on Dec. 15; NIH Will Receive Customer Satisfaction Award; ACSI Annual Results Will Be Announced   (Historical)

FCG Will Make Maxamine Web Site Analytics Available to Government Agencies   (Historical)

ACSI Web Survey User Group Meets on September 25, 2006   (Historical)

FirstGov Search Portal: New Generation of Government Search,
March 27, 2006  (Historical)

USDA Food Safety and Inspection Service Increases Customer Website Satisfaction, March 27, 2006   (Historical)

2005

FCG's Ron Oberbillig Will Moderate Panel at Website Evaluation Seminar November 7-8  (Historical)

Thom Haller Will Conduct Second Workshop on Structuring Web Content on August 15, 2005  (Historical)

Free Workshop on Structuring Web Content, June 29, 2005   (Historical)

Coaches Community of Practice Will Highlight "The Meta Model of Change" on June 24, 2005   (Historical)

American Customer Satisfaction Index (ACSI) Survey Users Will Meet June 21, 2005 (11kb)   (Historical)

Leadership at Every Level: To Ensure the Earth's Vitality, June 17, 2005 (10kb)   (Historical)

David Utts Will Speak about Leadership at Coaches Community of Practice Meeting on April 29, 2005  (Historical)

Second Breaking into Baldrige Workshop is April 26, 2005   (Historical)

Interagency Customer Forum Will Hear Best Practices at Federal Contact Centers on March 22, 2005 (23kb)

First Quarter ACSI Scores Will Be Discussed at the Web Survey User Group on March 22, 2005   (Historical)

Creative Learning Groups at NASA/Goddard and EPA: Leaders Grow Leaders, Jan. 26, 2005 (74kb)   (Historical)

Author Steve Katz Will Speak at Coaches Community of Practice Meeting, Jan. 14, 2005  (Historical)

2004

ACSI e-Presentations: E-Government Citizen Satisfaction Summit, Sept. 21, 2004  (Historical)

Winning Practices for Government Contact Centers  (Historical)

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Last Reviewed: October 19, 2011