INVITATION FROM THE FEDERAL CONSULTING GROUP
ACSI WEB SURVEY USER GROUP
1st Quarter 2005 Meeting
March 22, 2005
The Web Survey User Group meeting is from 9:30 am to Noon. You are also invited to attend the Interagency Customer Service Forum that meets at the same location from 1:00 pm – 3:15 pm (for more on the Forum go to www.customerservice.gov).
Amphitheater, Office of Thrift Supervision, 1700 G Street, N.W.,
Washington, DC (nearest metro stations – Farragut West
(Orange and Blue) and Farragut North (Red).
Current and potential subscribers to the ACSI website customer satisfaction service.
RSVP to Linda Collins at Linda.Collins@ots.treas.gov or 202-906-7088. Send any ideas, recommendations or questions that you would like to have discussed at this or a future meeting.
9:30 AM Welcome and Introductions – Ron Oberbillig, Treasury's Federal Consulting Group
9:40 AM First Quarter 2005 - ACSI E-Government Satisfaction Index - Larry Freed, President, ForeSee Results, Ann Arbor, MI
10:10 AM Q's and A's
10:30 AM Break
10:40 AM "In Search of . . ." - A panel discussion on implementing better search capabilities.
- » Kevin Dames, Executive Editor of SNTReport.com, an Online Journal of Digital Collaboration, "What are the strengths and weaknesses of Google and what are the alternatives?"
- » Mark Jacobson, Chief of Internet Publications, Division of Information Technology, FDIC
- » Eugene Taylor, Deputy Chief Information Officer, Department of Transportation
11:30 AM Improving Customer Satisfaction through Website Architectural Mapping - Rick Randazzo, Maxamine, Inc.
Noon Adjourn and Networking